FAQ
Q
How much is the shipping cost?
A
Shipping costs will be calculated and displayed at checkout.
You can also check the cost by clicking the ⓘAbout shipping cost below the item name.
Rates are based on package weight and shipping destination.
For more details, please refer to our shipping policy.
https://ginyukoboh.stores.jp/items/66da8b7700e8ad05098b6559
Q
How long will it take for my order to arrive?
A
Orders are processed between 1-3 business days.
However, delivery times can vary based on your location.
Please check our shipping policy for more details.
https://ginyukoboh.stores.jp/items/66da8b7700e8ad05098b6559
Please note that during peak periods and holidays, shipping times might be extended.
Q
How should I care for my candle?
A
To ensure a clean & Safe burn please read our Candle Care Guide.
Q
What ingredients do you use?
A
All of our scented candles are made with:
●100% Soy Wax
●Handcraft & Reusable Jesmonite Vessel
●Natural Crackling wooden wicks
●100% Cotton Wicks
●Toxin-Free Fragrance
●Pure Plant Extract
Q
Do you offer custom scents or sizes?
A
Currently, we offer a range of pre-designed scents and sizes. Custom orders are not available at this time, but we are always open to feedback and suggestions for future products.
Q
Do you offer international shipping?
A
Yes, we offer international shipping. Shipping rates and delivery times vary depending on your location. Please check our shipping policy for more details.
https://ginyukoboh.stores.jp/items/66da8b7700e8ad05098b6559
Q
How can I contact customer service?
A
You can reach us via email at [email protected]
or through our contact form on the website.
https://ginyukoboh.stores.jp/inquiry
We strive to respond to all inquiries within 48 hours.